FAIRFIELD COUNTY, Conn. -- State Senator Toni Boucher commended the Connecticut Department of Motor Vehicles (DMV) and its employees after the agency announced that customer wait times have been dramatically reduced.
“I was hopeful that the appointments of former Deputy Commissioner Michael Bzdyra to Commissioner and former Voya Financial COO Judeen Wrinn as Deputy Commissioner would bring about positive changes,” Sen. Boucher said. “I am glad that these steps were taken. Process reengineering is a best practice to increase efficiency, reduce costs, and improve service. It is employed regularly in business and should be conducted in all government agencies that are subject to growing bureaucracy and red tape, especially one that is so customer facing as the DMV. These steps are well overdue and much welcomed.”
According to the chart in a press release from Governor Dannel P. Malloy, total average wait times at all DMV locations were reduced by 51 percent between November 2015 and November 2016. However, that chart also shows that the wait time as some offices still exceeds an hour.
Sen. Boucher represents the towns of Bethel, New Canaan, Redding, Ridgefield, Weston, Westport, and Wilton.